Privacy Policy

At Heffner Lexus Toyota, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information in accordance with the Canadian Anti-Spam Legislation (CASL) and other applicable privacy laws. Please read this policy carefully to understand how we handle your data.

Consent and Use of Personal Information
We collect personal information only with your consent and through fair and lawful means. We use your personal information for the following purposes:

  • Inviting you to events at the dealership or other locations, such as “second delivery” sessions, product launches, customer appreciation events, child car seat safety clinics, etc.
  • Educating you about car care, the dealership, Toyota, etc., through our quarterly newsletter.
  • Informing you of service specials, contests, and promotions.
  • Assisting you with arrangements necessary for purchase financing.
  • Following up on a new vehicle purchase.
  • Contact you when a lease is coming due to explain available options.
  • Notifying you of recalls or safety issues on your vehicle.
  • Notifying you of upcoming maintenance appointments.
  • Following up on service or body shop appointments.
  • These purposes are part of our business practices that enable us to manage the provision of goods, services, and privileges to you and measure your satisfaction with our customer care.

Sharing of Information
As part of the Toyota Canada dealer network, we are required to share some customer information with Toyota Canada. Toyota Canada uses your personal information to mail you quarterly newsletters, service offers, customer satisfaction surveys, recalls on parts, etc.

Protection of Personal Information
We are committed to keeping your personal information and the business you do with us confidential. We employ appropriate security safeguards to protect your data from unauthorized access, use, disclosure, or loss.

Opt-out Mechanism
You have the right to opt-out of receiving marketing communications from us at any time. You can unsubscribe by clicking the “Unsubscribe” link provided in our emails or by contacting us using the information below.

Contact Information
If you have any questions or concerns regarding our privacy policies or procedures, please do not hesitate to contact us. You can reach us during normal business hours at 519-895-9112 or by email at

Thank you for trusting Heffner Lexus Toyota with your personal information. We are dedicated to ensuring the protection and privacy of your data as we continue to provide you with excellent car care services.